Shipping & Returns
Return and Exchange Policy:
You may return any unopened or gently used Shop Hawaiian Village product within 30 days of purchase by contacting us at firstname.lastname@example.org. We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective.
When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. Upon our acceptance of your return, we will refund the price you paid for the product to the original method of payment. Your original shipping and handling charges will not be refunded.
If you prefer to exchange the returned product for a different product of equal or lesser value, please specify the desired product by name, size and item number. The exchanged product will then be sent to the same address as the original shipment at your expense.
Damaged or Defective Products Policy:
When your Shop Hawaiian Village order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at email@example.com. Please provide the order number, an explanation of the damage or defect, your email address and phone number. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. We will provide you instructions for returning the damaged or defective product to us at our expense. If, after having examined the product, we confirm that it is damaged or defective, we will issue a refund for the price you paid for the product to the original method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.
For further assistance please contact firstname.lastname@example.org.